1. IDENTITY OF THE COMPANY

Softdogsurf is a registered brand by VELVET WAVE BV
Lindenstraat 48
2070 Zwijndrecht
Belgium

Sales tax identification number: BE0762933605
IBAN: BE48731050804127

The head office is located at
Colab48
Lindenstraat 48
2070 Zwijndrecht
Belgium

Telephone:  0032 (0) 485 50 83 06
You can reach us from Monday to Friday between 9 am and 6 pm
E-mail: bark@softdogsurf.com

2. VALIDITY

This page contains the terms and conditions (hereinafter named as the "Terms") that apply to the agreement between the visitor or customer (hereafter designated as "You") and VELVET WAVE BV (hereinafter named as "we" or "Softdogsurf") and relating to all orders, operations, deliveries, services and offers between these two parties in the context of this online shop.

By ordering one of the products from Softdogsurf through the online platform, you agree to these Terms and Conditions. The moment you pass an order on the Softdogsurf webshop, you confirm that you have read these terms and conditions and agree with them. If you have any questions or comments regarding these terms and conditions, or other questions, please contact us via e-mail: bark@softdogsurf.com or reach us by telephone at 0032 (0) 485 50 83 06. This number is available Monday to Friday between 09:00 and 18: 00hrs.

Softdogsurf guarantees that the product meets the contract, product features and product photos in the offer. Certain product features, such as color, size, and others may differ with delivery from the product photos, as shown on the website. This is usually indicated in the product description, but if you are not satisfied, please contact our customer service to find a solution.

You have the right of withdrawal by law, allowing you to cancel the purchase without giving us a reason for the withdrawal, and without inference (fines or reason). This period starts from the day after the delivery of the goods or the conclusion of the service agreement. Product must be unused and in original packaging.

These Terms and Conditions, as well as any information on the site are the intellectual property of Softdogsurf and are copyrighted. It is not allowed to use products, product photos and / or text from the website for commercial purposes unless permission has been given by Softdogsurf. Any infringement may result in legal actions.

 

3. DELIVERY AND SHIPPING COSTS

Standard shipping with DHL/DPD/GLS/BPOST/TNT/FEDEX or UPS: €30 for 1 board. €6,95 for shipping of small items such as apparel, fins, etc. See more details on pricing in the shipping information. – 3 to 5 business days*.

*We do our utmost to make sure the products are delivered at the delivery address you provided with your order and within the delivery period specified by us. The standard delivery takes 3 to 5 working days (Saturday, Sunday and holidays not included), starting on the day when you have passed your order and at the time we receive your payment, unless otherwise indicated. If you choose to pay by bank transfer, we will send your order after we receive your payment.

If your order cannot be delivered on time, we will inform you as soon as possible. We are not liable for any loss, liability, damage, cost or expense arising out of late delivery, to the extent permitted by law.

Softdogsurf is not responsible for orders that are lost by others, unforeseen circumstances or force majeure.

All our products are sent with DHL/DPD/GLS/BPOST/TNT/FEDEX or UPS. On delivery, you may be asked to sign a receipt. In signing this certificate, you confirm that you have checked the order completely for damage. If an order cannot be delivered because of an incorrect address provided by you or if you are absent at the time of delivery, The Parcel company takes further contact with you. The Parcel company may also deliver your order at the neighbors, unless specified otherwise in your address.If an order is not delivered within the specified delivery time, an investigation is started with The Parcel company. This may take several days and a refund or replacement shipment can only be executed after this investigation.

Shipping costs can be different for other countries then Belgium. Delivery to other countries can entail higher shipping. Shipping costs will be displayed when checking out.

Contact us for pick-up! We have different pick-up location available.

 

4. PRICES

All prices are expressed in euros and include 21% VAT (except when you operate for us as a wholesale agent/distributor, prices can be given without TVA, but this will be indicated and also clairly indicated in the salesagreement between Softdogsurf and the client/wholesale/shop/distributor). The shipping costs are not included in the prices of the products and are clearly communicated.

 

5. PAYMENT

You can choose from the following payment options: Bank Transfer, PayPal, Visa, Mastercard, PayPal, Bancontact / Mister Cash, American Express. Payments are secured with SSL encryption so that every online payment is safely passed. If payment is not received immediately (eg by bank transfer), Softdogsurf uses a deadline for the payment 14 days after receiving the order. If we do not get the payment after 14 days your order may be canceled automatically.

Your order will be sent once Softdogsurf has received the full payment amount.

Softdogsurf is in no way responsible for any credit card fraud or identity theft of their respective holder.

 

6. RIGHT OF WITHDRAWAL

When purchasing the product you have the option to terminate the contract without any reason on condition that you notify us within 14 days after delivery of the product via letter or by e-mail. During this period, you are obliged to keep the products and packaging in an appropriate and careful manner. The product should be returned to Softdogsurf (Address: COLAB48, Lindenstraat 48, 2070 Zwijndrecht, Belgium) in its original condition and at your own risk. You are in this case responsible for the return of the products, and therefore also for the shipping costs for the return.

After you have contacted Softdogsurf to take advantage of the right of cancellation, you must return the products within 7 days.

If an order is received with gift vouchers or coupons, we reserve the right not to refund the amount of the order, but to choose credit to the amount of your order. You may then choose other products within the same price range. If by a return, the minimum value of a gift voucher or coupon is no longer met, the amount of this voucher cannot be refunded.The right of withdrawal does not apply to contracts:

• If the delivered product is made by the customers’ wishes, or if it was tailored to the personal needs of the customer;
• When it comes to audio and video recordings and / or computer software of which you have broken the seal;
• When the supplied product is a journal or magazine.

 

7. WARRANTY AND COMPLAINTS

Softdogsurf guarantees that the products meet the agreement, as stated on the website in the product description or product image.

If this is not the case, and the products show signs of a defect, please notify us within 14 days after receipt of the order. Any form of compensation can never exceed the amount that was billed to you. Normal wear or (un) intentional changes to the product are covered by the guarantee.You can contact our customer service as indicated on top of our Terms and Conditions. We do our best to handle your complaint or request as soon as possible. Please provide us with as much information as possible regarding your complaint so we can handle it as quickly as possible. This information is at least the order number and your full name, but can also be photos of the product and a detailed description of the defect or complaint.

 

8. FORCE MAJEURE

Softdogsurf cannot be held liable for non-compliance with the agreement due to force majeure. Force majeure means any strange reason or circumstance that reasonably ought not to come to its risks: sickness, negligence by suppliers and / or manufacturers of Softdogsurf, strikes, government measures, disruption of the Internet, electricity or programs and delays with our suppliers.

 

9. LIABILITY

This module takes precedence over all other terms and explains our full liability. Softdogsurf is liable according to the legal obligations for defects, defects or losses caused by negligence. Nothing in these Terms and Conditions can hold us liable for fraud, death or personal injury caused by a breach of our obligations or any other liability which can not be excluded or limited by applicable law or your legal rights as a customer.

 

10. DATA

If you place an order on the website of Softdogsurf, your data will be included in the customer base of Softdogsurf. The contact information you provided is necessary to process and complete your order. The transmission of incorrect or false identity information is considered a breach of these Terms and Conditions. Your data is protected and will not be passed on to third parties. See our Privacy Disclaimer for more information.

Softdogsurf offers you the option to subscribe to our newsletter, which brings you into our mailing list. Each mailing includes instructions to remove you from this list.

 

11. APPLICABLE LAW

All our agreements and offers are subject to European/Belgian law. Any dispute relating to or resulting from the offers or agreements concluded with Softdogsurf, are under the jurisdiction of the territorial court, unless this is in conflict with international rules on consumer protection. 

Last update: 27/04/2021